What are the dimensions of the Nuzzle Pillow?
Our Standard Pillow size is 16 inches by 24 inches. Our King Pillow size is 18 inches by 33 inches.
Can I wash the pillow?
Yes, the Nuzzle pillow is machine washable. It is recommended to wash it on a gentle cycle and tumble dry on low heat.
What configurations can I set my Pillow in?
Every Nuzzle Pillow comes with three possible configurations depending on your personal preference: SOFT, MEDIUM, and FIRM. For stomach and back sleepers, we recommend the SOFT configuration- just leave the blue tag inner Pillow and set the red tag inner Pillow aside. For back sleepers, we recommend the MEDIUM configuration- for this, you can leave the red tag inner Pillow in the outer case and set the blue tag inner Pillow aside. For a FIRM Pillow, place both red and blue tag inner Pillows in your outer Pillow case- we recommend this configuration specifically for side sleepers!
Do I need to fluff my Pillow before using?
We recommend fluffing your Pillow before use and, if possible, daily. Just a quick fluff will do to keep your Pillow at maximum puffiness.
Is the pillow hypoallergenic?
Yes, the Nuzzle pillow is made from down alternative and are hypoallergenic, keeping good care of your skin year round.
Can I use multiple promotions in one purchase?
We only allow usage of one promotional code per purchase order.
What shipping carriers do you use?
At this time, we use FEDEX and USPS Priority Mail to ship our products.
Are your products free from toxins and harmful chemicals?
Our products are certified and tested thoroughly to be free from toxins and harmful chemicals.
Are your products ethically sourced?
We only procure product from sources that meets our high standards of sustainability and are 100% cruelty-free.
Can I track my order?
Once you've placed your order, your product should ship within 2 business days. Once the product has shipped, you should receive a Fedex tracking number to the same email as your order confirmation. If you're having difficulties tracking your order, please reach out to us at support@getnuzzle.com.
Can I change my shipping address after ordering?
In most cases we are unable to make changes, but please feel free to contact us at support@getnuzzle.com.
How do I modify my order?
In most cases we are unable to make changes, but please feel free to contact us at support@getnuzzle.com.
How do I cancel my order?
In most cases we are unable to make changes, but please feel free to contact us at support@getnuzzle.com.
When can I expect my order?
Your product should ship within 2 business days. Shipping speed will depend on if you chose Standard shipping (2-7 business days) or Priority shipping (2 business days).
What is your return policy?
Our standard return policy lasts 90 calendar days. If 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused or in like-new, donatable condition. You do not need the original packaging and we are unable to accept returns of stained, damaged, or incomplete pillows. To complete your return, we require a receipt or proof of purchase.
Are shipping fees covered for returns?
In some cases, we cover return shipping. Please contact our support team at support@getnuzzle.com and we'll help you with the return process.
How do I initiate a return?
To initiate a return, please contact us at support@getnuzzle.com.
When will receive my refund?
Once your return is received and inspected, we will send a followup email regarding your refund. Please allow 1-2 weeks from our receipt date. Most are processed within 5-7 business days to your original payment method.
How long is Nuzzle's warranty?
Our warranty is 3 years! If you've received a defective item, please contact us support@getnuzzle.com.